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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Duns

Pharmacy Weight Loss Duns | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Pharmacy Weight Loss Duns is a GPhC-registered online pharmacy weight loss clinic serving patients in and around Duns, UK. We operate in full compliance with General Pharmaceutical Council standards and all applicable UK legislation governing the supply of prescription and pharmacy medicines.

2. Eligibility

Our services are available to individuals who are:

We reserve the right to refuse service to any person who does not meet our clinical eligibility criteria or who provides false or misleading information. Treatment decisions are made solely at the clinical discretion of our registered pharmacist.

3. Prescriptions and Clinical Consultations

All weight loss treatments requiring a prescription are only dispensed following a satisfactory online consultation. Our pharmacist will review your responses and medical history before making any prescribing decision.

We do not guarantee that a prescription will be issued following consultation. If your request is declined on clinical grounds, you will be notified and, where appropriate, advised to consult your GP.

You must inform us of any changes to your health, medications, or circumstances during the course of treatment. Providing false information to obtain a prescription is a criminal offence under the Medicines Act 1968.

4. Payment

Payment is required in full at the time of ordering. We accept major debit and credit cards. All transactions are processed securely using industry-standard encryption.

Prices displayed include all applicable taxes. We reserve the right to amend pricing at any time; any changes will not affect orders already confirmed.

If your consultation results in a prescription not being issued, a full refund will be processed within 5–10 working days to your original payment method.

5. Delivery

Orders approved by our pharmacist are dispatched within 1 working day of approval. Delivery is via a tracked service to UK addresses only.

We are not responsible for delays caused by postal services, incorrect address details provided by you, or circumstances beyond our reasonable control. It is your responsibility to ensure you provide an accurate and secure delivery address.

Medicines must be stored as directed on the packaging upon receipt. We are not liable for any deterioration resulting from improper storage after delivery.

6. Cancellations and Returns

You have the right to cancel your order within 14 days of purchase under the Consumer Contracts Regulations 2013, provided that the prescription medicines have not been dispensed. Once a prescription has been dispensed, we are unable to accept returns for safety and regulatory reasons.

To request a cancellation, please contact us immediately via the details on our website. Refunds for eligible cancellations will be processed within 14 days.

7. Medical Disclaimer

The information and services provided by Pharmacy Weight Loss Duns are intended to complement, not replace, advice from your GP or other qualified healthcare professional. We do not provide emergency medical services.

Weight loss treatments may not be suitable for all individuals. Results vary between patients. You should seek immediate medical attention if you experience any adverse effects following treatment.

Nothing in these Terms shall limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Privacy and Data

We process your personal and medical data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely for the purpose of providing our services and meeting our legal obligations.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy available on our website.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our services following notification of changes constitutes your acceptance of the revised Terms.

If you have any questions regarding these Terms, please contact us through our website.