Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Duns | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Duns is a GPhC registered online pharmacy weight loss clinic serving patients in Duns and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity Data: Full name, date of birth, and gender.
Contact Data: Email address, phone number, and delivery address.
Health Data: Medical history, current medications, weight, BMI, and other information relevant to your weight loss consultation and treatment.
Payment Data: Billing information processed securely through our payment provider.
Technical Data: IP address, browser type, and website usage data collected automatically when you visit our site.

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

2. How We Use Your Data

We use your personal data for the following purposes:

To process your online consultation and assess your suitability for weight loss treatment.
To dispense and deliver prescribed medications. Once your prescription is approved by our pharmacist, delivery is made within 1 working day.
To maintain accurate clinical and pharmaceutical records as required by law.
To communicate with you regarding your treatment, orders, or any clinical concerns.
To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
To improve our services through anonymised data analysis.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data specifically, the provision of healthcare and treatment.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use the following types:

Essential Cookies: Required for the website to function correctly, including secure login and checkout processes.
Analytics Cookies: Help us understand visitor behaviour so we can improve our services. These are anonymised where possible.
Preference Cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

Healthcare Providers: With your GP or other clinicians where it is necessary for your care or required by clinical guidelines.
Delivery Partners: Your name and delivery address are shared with our courier service solely for the purpose of fulfilling your order.
Payment Processors: Secure third-party payment providers process your billing information. We do not store full card details.
Regulatory Bodies: We may be required to share information with the GPhC, MHRA, or other authorities in order to comply with our legal and professional obligations.
IT Service Providers: Trusted providers who support our website and clinical systems under strict data processing agreements.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and pharmaceutical regulatory guidelines, or longer where required by law. After this period, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, ask us to delete your data where it is no longer necessary, restrict or object to how we process your data in certain circumstances, and request a portable copy of your data. To exercise any of these rights, please contact us using the details below. We will respond to all data-related enquiries within 48 hours.

7. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Pharmacy Weight Loss Duns
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries within 48 hours. This policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically.